Four in five users satisfied with SRN

08/11/2018 | CHRIS AMES

Transport Focus has published what it says is ‘the most significant and robust picture ever’ of driver satisfaction on the strategic road network (SRN).

The transport watchdog's new Strategic Roads User Survey (SRUS) found that 82% of road users were satisfied with their last journey using a motorway or major A road managed by Highways England.

Satisfaction with journey time was also 82%, with road surface quality slightly lower at 79%. The proportion of those satisfied with the management of roadworks was lower still at 65%.

A number of issues scored higher than the figure for overall satisfaction. The proportion of drivers satisfied with how safe they feel on the SRN was 93%. Satisfaction with information on permanent road signs was at 89%. Information provided on electronic signage scored 83%.

Transport Focus chief executive Anthony Smith said: ‘This new survey provides a detailed picture at regional and individual road level about the experience of all drivers, whether in cars, vans, lorries or coaches – as well as motorcyclists. It makes it possible for those who manage specific roads to find out what users think on a range of key issues and identify where they need to prioritise improvements.’

Mr Smith added that every year the SRUS will gather insight from interviews with more than 8,000 road users across the SRN.

Results will be displayed on a new digital platform – Transport Focus Data Hub – providing data about customer satisfaction at individual road, regional and national level that ‘anyone from a fleet manager to a leisure driver can access and explore using comparison tools that are easy to use’.

Transport Focus said its Data Hub currently provides access to data from the first five months of the SRUS and to data collected for its annual Bus Passenger Survey since 2014.

It added that it anticipates that data sets from its other surveys (rail passengers, motorway service users and tram passengers) will be added during 2019 and that in time the hub will support the comparison of satisfaction data for 'one, some, or all modes of transport'.

 

Which Highways England regions have the highest satisfaction rating among road users ?

Overall: SW and NE

Highest satisfaction with journey time: SW and NE

Highest satisfaction with road surface quality: NE and M25 region

Highest road works management: NE and SW

Highest satisfaction with feeling safe: East and NE

 

Road level figures (for roads with sufficient responses after five months of the survey operating)

Highest overall satisfaction with journey: M5 and A1 (lowest M1)

Highest satisfaction with journey time: A1 and M5 (lowest M6)

Highest satisfaction with surface quality: A1 (lowest M6)

Highest feeling of safety: M5 (lowest M25)

Highways InProfile

latest magazine issue
Highways jobs

Project Lead - Bridges and Structures WMF3037e

£45,718 to £46,731
We are currently seeking to recruit a Project Lead to join our Bridges and Structures team Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Traffic Management Technician - WMF3040e

£27,711 - £28,624
Are you an organised and motivated individual who wants to make a difference to how our roads are managed? Cumbria / Various
Recruiter: Westmorland and Furness Council

Traffic Management Officer - WMF2114e

£37,035 - £37,938
Are you an experienced and motivated professional looking to take the next step in your traffic management career? Cumbria / Various
Recruiter: Westmorland and Furness Council

Senior Transport Planner

£47,532 - £50,574
Royal Greenwich is a borough synonymous with first class modern services Greenwich, London (Greater)
Recruiter: Royal Borough of Greenwich

Technician - Highway Inspector

Grade 8 £28,797 - £30,708 per annum (Pay Award Pending)
Within the Highways Maintenance Team we are looking for an enthusiastic, customer focused and experienced person to join the Service Derbyshire
Recruiter: Derbyshire County Council

Project Delivery Senior Team Leader

£74,480 - £85,964
Are you an experienced Chartered Civil Engineer (or equivalent professional qualification) Glasgow City
Recruiter: Transport Scotland

Assistant Traffic Management Technician - WMF2104e

£25,584 - £25,992
Westmorland and Furness Council is seeking an organised and enthusiastic individual to join our South Lakeland team Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Bulky Operative

£25,584.00 - £27,269.00, Grade 5, 37 hours, Permanent.
An opportunity exists in the Council’s Street Scene Services for a Bulky Operative Wakefield, West Yorkshire
Recruiter: Wakefield Council

Project Delivery Team Leader

£57,710 - £71,842
Are you an experienced Chartered Civil Engineer (or equivalent professional qualification). Glasgow City
Recruiter: Transport Scotland

Traffic Management Officer - WMF2102e

£37,035 - £37,938
This is a key role supporting the delivery a wide range of traffic and road safety schemes. Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Shared Service Manager (Waste) North Herts Council

£52000 - £61000 per annum
Shared Service Manager (Waste) North Herts CouncilNorth Herts CouncilPermanent, Full Time£52,866 - £61,866 per annum, plus car allowance (pay award pe England, Hertfordshire, Letchworth Garden City
Recruiter: Essex County Council

Traffic Management Officer - WMF2102e

£37,035 - £37,938
This is a key role supporting the delivery a wide range of traffic and road safety schemes. Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Assistant Traffic Management Technician - WMF2104e

£25,584 - £25,992
This is a key support role, helping to deliver a wide range of traffic and road safety schemes across South Lakeland. Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Flood Risk Engineering and Strategy Officer

£49,764 - £55,623
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce Coventry, West Midlands
Recruiter: Coventry City Council

Senior Integrated Transport Officer

£34,324 - £37,529
Are you an experienced transport planning professional ready to influence strategic policy and drive real change Matlock, Derbyshire
Recruiter: Derbyshire County Council

Roadworker Trainee LGV Driver (3 Posts)

Grade 6 £25,183 - £25,638 per annum (Pay award pending)
We’re looking for Roadworker/trainee LGV drivers to be part of our team undertaking major highway, bridge and related construction and reconstruction Derbyshire
Recruiter: Derbyshire County Council

Engineer

£44,430 - £51,663
This post is within the Highways Design and Delivery Team. London (Greater)
Recruiter: Tower Hamlets London Borough Council

Civil Enforcement Officer - WMF3013e

£27,711 -£28,624
Are you seeking an active and challenging role, part of a friendly and welcoming team? Cumbria / Various
Recruiter: Westmorland and Furness Council

UGO Bus Driver

Up to £25081.00 per annum
UGO Bus DriverPermanent, Part TimeUp to £25,081 per annum (full time equivalent)Location
Recruiter: Essex County Council

Head of Highways Operations

Salary
Somerset Council
Recruiter: Somerset Council
SUBSCRIBE NOW

Latest Video

Subscribe to Highways today to ensure you keep your finger on the pulse of everything happening in the UK road network throughout the year.

SUBSCRIBE NOW