Four in five users satisfied with SRN

08/11/2018
Chris Ames

Transport Focus has published what it says is ‘the most significant and robust picture ever’ of driver satisfaction on the strategic road network (SRN).

The transport watchdog's new Strategic Roads User Survey (SRUS) found that 82% of road users were satisfied with their last journey using a motorway or major A road managed by Highways England.

Satisfaction with journey time was also 82%, with road surface quality slightly lower at 79%. The proportion of those satisfied with the management of roadworks was lower still at 65%.

A number of issues scored higher than the figure for overall satisfaction. The proportion of drivers satisfied with how safe they feel on the SRN was 93%. Satisfaction with information on permanent road signs was at 89%. Information provided on electronic signage scored 83%.

Transport Focus chief executive Anthony Smith said: ‘This new survey provides a detailed picture at regional and individual road level about the experience of all drivers, whether in cars, vans, lorries or coaches – as well as motorcyclists. It makes it possible for those who manage specific roads to find out what users think on a range of key issues and identify where they need to prioritise improvements.’

Mr Smith added that every year the SRUS will gather insight from interviews with more than 8,000 road users across the SRN.

Results will be displayed on a new digital platform – Transport Focus Data Hub – providing data about customer satisfaction at individual road, regional and national level that ‘anyone from a fleet manager to a leisure driver can access and explore using comparison tools that are easy to use’.

Transport Focus said its Data Hub currently provides access to data from the first five months of the SRUS and to data collected for its annual Bus Passenger Survey since 2014.

It added that it anticipates that data sets from its other surveys (rail passengers, motorway service users and tram passengers) will be added during 2019 and that in time the hub will support the comparison of satisfaction data for 'one, some, or all modes of transport'.

 

Which Highways England regions have the highest satisfaction rating among road users ?

Overall: SW and NE

Highest satisfaction with journey time: SW and NE

Highest satisfaction with road surface quality: NE and M25 region

Highest road works management: NE and SW

Highest satisfaction with feeling safe: East and NE

 

Road level figures (for roads with sufficient responses after five months of the survey operating)

Highest overall satisfaction with journey: M5 and A1 (lowest M1)

Highest satisfaction with journey time: A1 and M5 (lowest M6)

Highest satisfaction with surface quality: A1 (lowest M6)

Highest feeling of safety: M5 (lowest M25)

Highways jobs

Definitive Map Manager

Cambridgeshire County Council
£32,825 - £35,401
This role is based within the Highways Service at Cambridgeshire County Council and provides an unusual and... Cambridgeshire
Recuriter: Cambridgeshire County Council

Bridge Park Operations Manager

Brent Council
£38,799 - £41,706 p.a. inc.
This is an exciting opportunity to play a key role in managing the operations and contributing towards the... Brentford (City/Town), London (Greater)
Recuriter: Brent Council

Assistant Engineer

Cambridgeshire County Council
£21,074 - £30,756
A great opportunity for someone looking to start or develop a career in Highways Engineering including the... Cambridgeshire
Recuriter: Cambridgeshire County Council

Head of Strategic Transport

Cheshire East Council
£64,000 - £75,000 + benefits
We’re committed to “working for a brighter future together” – and we expect you to be too! Cheshire
Recuriter: Cheshire East Council

Regeneration Manager

Mole Valley District Council
£52,895 - £57,143 FTE
This is a great career opportunity to specialise in town centre regeneration and repositioning. Dorking, Surrey
Recuriter: Mole Valley District Council

Technical Services Officer (Mechanical)

Kirklees Metropolitan Council
£36,876 - £38,813
This is an exciting and challenging time for Kirklees and we want to expand our team to manage and deliver construction... Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Road and Footway Asset Engineer

Kent County Council
£28,925 per annum
An exciting opportunity has arisen to join the Road and Footway Asset Team as an Asset Engineer. Kent
Recuriter: Kent County Council

Head of Waste

Lincolnshire County Council
£65,651 - £70,725
As Head of Waste, you will be commercially focussed and forward-thinking. Lincolnshire
Recuriter: Lincolnshire County Council

Assistant Director

Reading Borough Council
Up to £92k
It’s the ideal time to take the lead on our modernisation agenda, and deliver growth in the trading of our front line services. Reading, Berkshire
Recuriter: Reading Borough Council

Assistant Director – Highways

Lincolnshire County Council
£82,264 - £107,878
Come and lead the future agenda for our highways services. Lincolnshire
Recuriter: Lincolnshire County Council

County Highways Manager

Lincolnshire County Council
£55,503 - £60,578
Seeking a highly motivated leader and an excellent communicator, who has a proven ability to build relationships and trust, leading by example. Lincolnshire
Recuriter: Lincolnshire County Council

Local Highways Manager (East) - Lincolnshire County Council

Lincolnshire County Council
G12 £43,662 - £50,430
Seeking someone who combines excellent technical knowledge with a dedication to the customer. Lincolnshire
Recuriter: Lincolnshire County Council

Download your Highways App

Google App Apple App

Highways on Fridays

Latest Issue

latest magazine issue

Latest Issue

The ALARM survey 2019

Game over for flyovers?

Traffex, Parkex and Cold Comfort Scotland previews

View the latest issue

Latest Video