New service aims to take care of street defects

17/12/2019 | CHRIS AMES

Transport for London (TfL) has launched an online service to make it easier for people to report problems on the road network and at bus stops.

The new TfL Street Care service allows people to use an online map and a short, simple form to let TfL know about roadworks, potholes, damaged bus shelters and traffic lights.

TfL will investigate problems reported through the service and the map allows everyone to see what action has been taken, as well as showing whether the problem has already been reported.

Director of network management Glynn Barton said: ‘The TfL Street Care service will give people more information about the work we are doing on London’s road network and at bus stops and reassure Londoners that we really care about getting things fixed.’

TfL's network covers 5% of the capital’s roads and carries 30% of its traffic. If the reported problem is on another authority’s roads, the service will send the details of it to the relevant team.

The site can also be used to report a wide range of other issues on the road network, including graffiti and flyposting, problems with hoardings, scaffolding, mobile cranes, street lights and damaged trees.

Street Care has been developed with social enterprise mySociety, which ‘develops new technology that gives people the power to get things changed’, including TheyWorkForYou and WhatDoTheyKnow.

Chief executive Mark Cridge said: ‘This is a great step forward and shows just how well our platform can knit in with other systems to ultimately produce more connected, efficient city services.’

Highways InProfile

latest magazine issue
Highways jobs

Highways Supervisor

£Competitive
We have a fantastic opportunity for a permanent Highways Supervisor Forfar, Angus
Recruiter: Amey

Tree Surveyor

£Competitive
We are excited to offer fantastic opportunities for Permanent Tree Surveyors Scotland
Recruiter: Amey

Chief Operating Officer – South West Wales Corporate Joint Committee

£Competitive
We’re looking for a bold, visionary leader to take on the role of Chief Operating Officer Carmarthenshire (Sir Gaerfyrddin)
Recruiter: Carmarthenshire County Council

Clerk of Works - Highways

£Competitive
We have a fantastic opportunity for a Clerk of Works to join our dynamic NMC SW Account team at Polmadie. Glasgow, Glasgow City
Recruiter: Amey

Highways Supervisor

£Competitive
We have a fantastic opportunity for a permanent Highways Supervisor to join our NMC NE account in Kinross. Perth and Kinross
Recruiter: Amey

Planner - Highways

£Competitive
We have a fantastic opportunity for Permanent Planner – Highways to join our NMC SW Account. Glasgow City
Recruiter: Amey

Highways Maintenance Manager

£51,356 - £55,539 per annum
We are looking for an experienced Engineer to join the team as a Highways Maintenance Manager Selby, North Yorkshire
Recruiter: North Yorkshire Council

Highways Maintenance Manager

£51,356- £55,539 per annum
We are looking for an experienced Engineer to join the team as a Highways Maintenance Manager Brompton on Swale, Richmond
Recruiter: North Yorkshire Council

Permit Officer - Internal works promoter - WMF2244e

£34,434 - £35,412
The streetworks Permit Officer role within the highways service Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Highways Development Management Engineer

£41,816 - £45,175
You will be based in the Highways Development Team and work closely with colleagues across the wider transport service. Northamptonshire
Recruiter: West Northamptonshire Council

Transport Project Officer

£34,203 - £37,067
We are seeking an enthusiastic and motivated project officer to work in our Highways and Transport Service. Northamptonshire
Recruiter: West Northamptonshire Council

Engineer - Structures

£40,777 - £44,075
Join the successful Structures team, and become a vital team member Broad Lane Office, Yate
Recruiter: South Gloucestershire Council

Assistant Traffic Management Technician - WMF2251e

£26,403 - £26,824
Westmorland and Furness Council is seeking an organised and enthusiastic individual Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Senior Traffic Management Technician WMF2256e

£34,434 to £35,412 (pay award pending)
Westmorland and Furness Council is looking for three experienced and motivated individuals Cumbria / Various
Recruiter: Westmorland and Furness Council

Senior Bridge Technician - WMF2257e

£34,434 - £35,412
We are currently seeking to recruit a Senior Bridge Technician to join our Bridges and Structures team. Penrith, Cumbria
Recruiter: Westmorland and Furness Council

Highways Network Officer WMF2263e

£38,220 - £39,152
In this role, you will assist in leading the South Lakes Area Highways team Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Traffic Management Technician - WMF2240e

£28,598 - £29,540
Westmorland and Furness Council is seeking a committed and technically capable individual to join our Traffic Management Team Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Structures Inspector

£Competitive
We are excited to offer a fantastic opportunity for two Permanent Structure Inspectors to join our dynamic SBIM team Bristol
Recruiter: Amey

Highways Maintenance Operative

£Competitive
We have fantastic opportunities for a permanent Highways Maintenance Operatives Kettering, Northamptonshire
Recruiter: Amey

Site Manager

£Competitive
We are excited to offer a fantastic opportunity for a Permanent Site Manager Bristol
Recruiter: Amey
SUBSCRIBE NOW

Latest Video

Subscribe to Highways today to ensure you keep your finger on the pulse of everything happening in the UK road network throughout the year.

SUBSCRIBE NOW