Road users want better information when stuck in roadworks

16/11/2016
Highways Reporters

A report from transport user watchdog Transport Focus says the highways industry must consider the needs of people in vehicles when carrying out roadworks.

That’s the message from road users across England as Transport Focus launches its report on people’s experiences of planned roadworks and unplanned disruption.

Chief executive Anthony Smith said: “Road users tell us that they will be patient, to a point, with roadworks and other delays. But they want Highways England to remember that there are people inside the affected vehicles. This means better information on what is happening, why and for how long. It also means more work to relieve those caught in lengthy delays who may need access to water, toilets or other help.”

The report, Incidents and roadworks - A road user perspective, follows the watchdog’s 2015 work on road users’ needs and experiences of the strategic road network.

In it, the watchdog recommends planning shorter roadworks, 24/7 working and involving the freight industry more in roadworks planning. It also encourages more work to help release trapped traffic, preventing vehicles from joining the back of a long queue and providing more helpful information when they are stuck.

Key findings in the report included:


  • Road users want to see continued investment in our motorways and major ‘A’ roads. They accept that it will come with some short-term pain, but feel that this could be lessened if users’ interests were more strongly considered when planning and implementing roadworks. For example, shorter lengths of roadworks, more visible work activity and better information helps road users to tolerate roadworks.


  • Road users are broadly sympathetic when there are accidents. However, they are still looking to Highways England to get the road open again more quickly and, if it is clearly a major incident, to take bold measures to get people on their way and protect the welfare of those stuck in the queues.


  • Road users have many examples of where their need for clear, accurate information is not currently being met, particularly once they are out on the road.


Transport Focus will now use these findings to work with Highways England, the Department for Transport and others to help shape the management of incidents and roadworks to better meet the needs of road users.

Latest Issue

latest magazine issue

Also Inside:

  • Traffex Parkex review
  • Round table: Mastering modern contracting
View the latest issue


Highways jobs

Road Worker

Band 6 £20,043 - £22,129 pa
Bradford Metropolitan District Council is looking for two Road Workers to join the Highway Delivery Unit. Bradford, West Yorkshire
Recruiter: City of Bradford MDC

Assistant Engineer / Engineer

£24,920 - £34,373 pa
This is an opportunity to join the highway maintenance team Bradford, West Yorkshire
Recruiter: City of Bradford MDC

Technician - Maintenance Programmes (3 Posts)

£23,657 - £25,568 per annum - Plus market leading package (see below)
This is an exciting time to join our in-house Highways Service Hybrid
Recruiter: Derbyshire County Council

Assistant Highways Officer

£21,269 - £23,953
Lincolnshire County Council is looking to recruit an Assistant Highways Officer Lincoln, Lincolnshire
Recruiter: Lincolnshire County Council

Highways Officer

£26,466 - £29,174
Lincolnshire County Council is looking to appoint a Highways Lincolnshire
Recruiter: Lincolnshire County Council

Carbon Reduction Manager

£42,614 - £45,648 (pro-rata)
Are you driven to tackle climate change though decarbonisation? Newport (Casnewydd)
Recruiter: Newport City Council

Senior Engineer

£36,371
We are looking to recruit a Senior Engineer within the Structures team. Pontypridd, Rhondda Cynon Taf
Recruiter: Rhondda Cynon Taff County Borough Council

Transportation Planner

£35,336 - £39,571
A Transportation Planner is required for the analysis and monitoring of traffic, to design and undertake feasibility studies. Pembroke, Pembrokeshire (Sir Benfro)
Recruiter: Pembrokeshire County Council

Highways Service Manager (Commissioning & Contract Management)

£52,848 - £64,998
We are now looking to recruit a number of talented, motivated and innovative individuals. Northampton, Northamptonshire
Recruiter: West Northamptonshire Council

Highways Network Manager

£52,848 - £64,998
We are forming a new highways and transport team for West Northamptonshire Council Northampton, Northamptonshire
Recruiter: West Northamptonshire Council

Assistant Engineer

£27,514 to £29,174 per annum
A great opportunity has arisen for an enthusiastic and self-motivated individual to join our team Preston, Lancashire
Recruiter: Preston City Council

Highways Transport Strategy and Development Manager

£52,848 - £64,998
This is a unique opportunity to join a newly formed unitary authority which is mobilising a new highways contract. Northampton, Northamptonshire
Recruiter: West Northamptonshire Council

Principal Officer (Network Coordination)

£39,571 - £42,614
We are looking for experienced and well-motivated staff to help shape the future delivery of the service. Oxford, Oxfordshire
Recruiter: Oxfordshire County Council

Senior Highways Officer

£36,371 per annum plus £2,000 Market Forces
Hertfordshire truly is the County of Opportunity Hertford, Hertfordshire
Recruiter: Hertfordshire County Council

Highways Development Manager

£44,624 per annum plus £3,000 Market Forces
We are actively recruiting for Highways Development Managers within the Environment & Transport Department Hertford, Hertfordshire
Recruiter: Hertfordshire County Council

Roadworker Ganger (Civils)

£21,989 to £24,447
City of York Council are looking for a number of Roadworker Gangers to join its Highways Capital Projects Team. York, North Yorkshire
Recruiter: City of York Council

Highways Inspector.

£25,419 - £28,226
You will be responsible for the planning and carrying out statutory highway inspection. Northumberland
Recruiter: Northumberland County Council

Highways Operative - Barrow x4

£22,571 – £23,484
We are looking to recruit a new Highways Operative to our Highways Service. Cumbria
Recruiter: Cumbria County Council

Highway Asset Principal (Performance & Information)

£44,624-£48,684
We're eager to find a compelling and persuasive individual to take advantage of this brand-new opportunity within our Highways Asset Team. Lancashire
Recruiter: Lancashire County Council

Inspector / Senior Inspector

£22,129 - £32,798 pa
Bradford Metropolitan District Council is seeking to recruit an Inspector/Senior Inspector to join the friendly Highway Maintenance Team Bradford, West Yorkshire
Recruiter: City of Bradford MDC

Highways Presents

 

Highways on Fridays

Register now!

Latest Video