Road users want better information when stuck in roadworks

16/11/2016 | HIGHWAYS REPORTERS

A report from transport user watchdog Transport Focus says the highways industry must consider the needs of people in vehicles when carrying out roadworks.

That’s the message from road users across England as Transport Focus launches its report on people’s experiences of planned roadworks and unplanned disruption.

Chief executive Anthony Smith said: “Road users tell us that they will be patient, to a point, with roadworks and other delays. But they want Highways England to remember that there are people inside the affected vehicles. This means better information on what is happening, why and for how long. It also means more work to relieve those caught in lengthy delays who may need access to water, toilets or other help.”

The report, Incidents and roadworks - A road user perspective, follows the watchdog’s 2015 work on road users’ needs and experiences of the strategic road network.

In it, the watchdog recommends planning shorter roadworks, 24/7 working and involving the freight industry more in roadworks planning. It also encourages more work to help release trapped traffic, preventing vehicles from joining the back of a long queue and providing more helpful information when they are stuck.

Key findings in the report included:


  • Road users want to see continued investment in our motorways and major ‘A’ roads. They accept that it will come with some short-term pain, but feel that this could be lessened if users’ interests were more strongly considered when planning and implementing roadworks. For example, shorter lengths of roadworks, more visible work activity and better information helps road users to tolerate roadworks.


  • Road users are broadly sympathetic when there are accidents. However, they are still looking to Highways England to get the road open again more quickly and, if it is clearly a major incident, to take bold measures to get people on their way and protect the welfare of those stuck in the queues.


  • Road users have many examples of where their need for clear, accurate information is not currently being met, particularly once they are out on the road.


Transport Focus will now use these findings to work with Highways England, the Department for Transport and others to help shape the management of incidents and roadworks to better meet the needs of road users.

Highways InProfile

latest magazine issue
Highways jobs

Project Lead - Bridges and Structures WMF3037e

£45,718 to £46,731
We are currently seeking to recruit a Project Lead to join our Bridges and Structures team Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Traffic Management Technician - WMF3040e

£27,711 - £28,624
Are you an organised and motivated individual who wants to make a difference to how our roads are managed? Cumbria / Various
Recruiter: Westmorland and Furness Council

Traffic Management Officer - WMF2114e

£37,035 - £37,938
Are you an experienced and motivated professional looking to take the next step in your traffic management career? Cumbria / Various
Recruiter: Westmorland and Furness Council

Senior Transport Planner

£47,532 - £50,574
Royal Greenwich is a borough synonymous with first class modern services Greenwich, London (Greater)
Recruiter: Royal Borough of Greenwich

Technician - Highway Inspector

Grade 8 £28,797 - £30,708 per annum (Pay Award Pending)
Within the Highways Maintenance Team we are looking for an enthusiastic, customer focused and experienced person to join the Service Derbyshire
Recruiter: Derbyshire County Council

Project Delivery Senior Team Leader

£74,480 - £85,964
Are you an experienced Chartered Civil Engineer (or equivalent professional qualification) Glasgow City
Recruiter: Transport Scotland

Assistant Traffic Management Technician - WMF2104e

£25,584 - £25,992
Westmorland and Furness Council is seeking an organised and enthusiastic individual to join our South Lakeland team Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Bulky Operative

£25,584.00 - £27,269.00, Grade 5, 37 hours, Permanent.
An opportunity exists in the Council’s Street Scene Services for a Bulky Operative Wakefield, West Yorkshire
Recruiter: Wakefield Council

Project Delivery Team Leader

£57,710 - £71,842
Are you an experienced Chartered Civil Engineer (or equivalent professional qualification). Glasgow City
Recruiter: Transport Scotland

Traffic Management Officer - WMF2102e

£37,035 - £37,938
This is a key role supporting the delivery a wide range of traffic and road safety schemes. Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Shared Service Manager (Waste) North Herts Council

£52000 - £61000 per annum
Shared Service Manager (Waste) North Herts CouncilNorth Herts CouncilPermanent, Full Time£52,866 - £61,866 per annum, plus car allowance (pay award pe England, Hertfordshire, Letchworth Garden City
Recruiter: Essex County Council

Street Scene Protection Officer - Braintree District Council

£30000 - £34000 per annum
Street Scene Protection Officer - Braintree District CouncilBraintree District CouncilPermanent, Full Time£30,313 to £34,612 per annumLocation
Recruiter: Essex County Council

Traffic Management Officer - WMF2102e

£37,035 - £37,938
This is a key role supporting the delivery a wide range of traffic and road safety schemes. Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Assistant Traffic Management Technician - WMF2104e

£25,584 - £25,992
This is a key support role, helping to deliver a wide range of traffic and road safety schemes across South Lakeland. Kendal, Cumbria
Recruiter: Westmorland and Furness Council

Flood Risk Engineering and Strategy Officer

£49,764 - £55,623
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce Coventry, West Midlands
Recruiter: Coventry City Council

Senior Integrated Transport Officer

£34,324 - £37,529
Are you an experienced transport planning professional ready to influence strategic policy and drive real change Matlock, Derbyshire
Recruiter: Derbyshire County Council

Roadworker Trainee LGV Driver (3 Posts)

Grade 6 £25,183 - £25,638 per annum (Pay award pending)
We’re looking for Roadworker/trainee LGV drivers to be part of our team undertaking major highway, bridge and related construction and reconstruction Derbyshire
Recruiter: Derbyshire County Council

Engineer

£44,430 - £51,663
This post is within the Highways Design and Delivery Team. London (Greater)
Recruiter: Tower Hamlets London Borough Council

Civil Enforcement Officer - WMF3013e

£27,711 -£28,624
Are you seeking an active and challenging role, part of a friendly and welcoming team? Cumbria / Various
Recruiter: Westmorland and Furness Council

UGO Bus Driver

Up to £25081.00 per annum
UGO Bus DriverPermanent, Part TimeUp to £25,081 per annum (full time equivalent)Location
Recruiter: Essex County Council
SUBSCRIBE NOW

Latest Video

Subscribe to Highways today to ensure you keep your finger on the pulse of everything happening in the UK road network throughout the year.

SUBSCRIBE NOW