Fix jams and surfaces to satisfy customers, Highways England told

04/07/2019
Chris Ames

The transport watchdog has called on Highways England to focus its efforts to satisfy road users on speeding up journeys and improving road surface quality.

Transport Focus has published a summary report highlighting results from the first full year of the Strategic Roads User Survey (SRUS), which continues to show four out of five road users (82%) satisfied overall with their last journey on the strategic road network (SRN), as well as with journey time overall and road surface quality (both 81%).

Satisfaction with Highways England’s management of roadworks is lower at 65%, while 94% feel safe using the network.

Transport Focus chief executive Anthony Smith said: ‘The Strategic Roads User Survey gives Highways England the most robust picture ever at a national, regional and individual road level of driver satisfaction on the motorways and major A roads that it manages.

‘This survey reflects the experience of all drivers - whether in cars, vans, lorries, coaches or on a motorbike - across a range of key issues. The results show where Highways England should focus its efforts to maximise satisfaction, including reducing delays arising from accidents and improving user experience with journey time and road surface quality.’

The report, based on interviews with over 8,500 road users across the SRN, broke satisfaction levels down by regions and individual roads.

Drivers on the A19 through North Yorkshire, Teeside and County Durham were the most satisfied (95%). The best motorway (92%) was the M11 from London to Cambridge while the least satisfactory routes were the M20, M6 and M25 along with the A34 and the A52.

All satisfaction scores highlighted in the report are drawn from routes with a minimum of 100 survey responses. SRUS data is updated monthly on the Transport Focus Data Hub.

Pete Martin, Highways England's customer service director, said: 'We care about people using our network, and value independent research like this, alongside our own, which helps us to further understand how road users feel.

'We are pleased this research shows the majority of motorists are satisfied, but we are not complacent, and will continue to work hard to help every driver have safer and smoother journeys to the people and places that matter most to them.'

Highways jobs

Senior Clerk of Works

Bedford Borough Council
£27,905 - £30,507 + market rate supplement £2,630 per annum
Bedford is growing at a fast pace and we are investing heavily in our highways infrastructure. Bedford, Bedfordshire
Recuriter: Bedford Borough Council

Service Manager – Network Management

Somerset County Council
£46,122 per annum
A number of exciting permanent opportunities have arisen to drive forward further improvements to our traffic related services. Somerset
Recuriter: Somerset County Council

Principal Traffic Control Engineer

Somerset County Council
£33,799 to £37,849 per annum
A number of exciting permanent opportunities have arisen to drive forward further improvements to our traffic related services. Somerset
Recuriter: Somerset County Council

Assistant Engineer

Bedford Borough Council
£31,371 - £32,878 per annum
Bedford is growing at a fast pace and we are investing heavily in our highways infrastructure. Bedford, Bedfordshire
Recuriter: Bedford Borough Council

Senior Technician

Bedford Borough Council
£27,905 - £30,507 per annum
Bedford is growing at a fast pace and we are investing heavily in our highways infrastructure. Bedford, Bedfordshire
Recuriter: Bedford Borough Council

Engineering Technician

Bedford Borough Council
£24,313 - £26,999 per annum
Bedford is growing at a fast pace and we are investing heavily in our highways infrastructure. Bedford, Bedfordshire
Recuriter: Bedford Borough Council

Engineer – Multiple disciplines

Bedford Borough Council
£33,799 - £36,876 per annum
Bedford is growing at a fast pace and we are investing heavily in our highways infrastructure.  Bedford, Bedfordshire
Recuriter: Bedford Borough Council

Trainee Engineering Technician

Bedford Borough Council
£21,589 - £23,836 per annum
Bedford is growing at a fast pace and we are investing heavily in our highways infrastructure. Bedford, Bedfordshire
Recuriter: Bedford Borough Council

Senior Asset Engineer

Isle of Man Government
£47,064 - £54,805
The Isle of Man is a special place to live and work! Isle of Man (GB) (IM)
Recuriter: Isle of Man Government

Commercial Services Officer - Funerals

Brent Council
£33,291 - £35,724 p.a. inc. plus Standby Allowance
The post will be involved in all aspects of the funeral service Brent, London (Greater)
Recuriter: Brent Council

Transportation Planning Officer x2

Sandwell Metropolitan Borough Council
Band F, SCP 26-31 (£29,636 – £33,799 per annum) (£15.36 - £17.52 per hour)
The post holders will be part of a team developing transport policy encompassing all modes of travel Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Highway Asset Engineer

Lambeth Council
£38,403 pa rising in annual increments to £41,466 pa incl LW
Lambeth is a vibrant place with a diverse population and an exciting cultural scene. Lambeth, London (Greater)
Recuriter: Lambeth Council

Senior Traffic Engineer

East Riding of Yorkshire Council
£32.029 - £34.788 career grade
We need an enthusiastic and experienced traffic engineer to manage our Traffic Team. East Riding of Yorkshire
Recuriter: East Riding of Yorkshire Council

Senior Community Infrastructure Levy Administration Officer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£32,643 - £44,373
The successful candidate will play a key role in ensuring Richmond and Wandsworth Councils mitigate the... London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Principal Information and Monitoring Officer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£40,183-£47,274 (Grade PO5)
Opportunity has arisen within the Spatial and Transport Planning service for a team leader with demonstrable practical experience of... London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Senior Community Infrastructure Levy Administration Officer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£32,643-£44,373 (Linked Grade PO2- PO4)
There has never been a more challenging – or rewarding – time to work for Richmond and Wandsworth.  London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Senior Engineer – Highways Development Service (HDS)

North Yorkshire County Council
£38,813 - £42,683 pa
We are looking for someone to join the Development Management Team in a new post. Northallerton, North Yorkshire
Recuriter: North Yorkshire County Council

Senior Development Management Engineer – Section 38

Warwickshire County Council
£37,849 - £39,782
Due to the nature of the role the ability to travel effectively throughout Warwickshire is essential. Warwick, Warwickshire
Recuriter: Warwickshire County Council

Partnerships & Activities Manager

London Borough of Bexley
£31,353 - £36,876
Currently seeking an experienced manager to work in the Parks and Open Spaces Team of Bexley Council’s Communities Department. Bexley (City/Town), London (Greater)
Recuriter: London Borough of Bexley

Chartered Environmental Health Traineeships– 3 Jobs

Kirklees Metropolitan Council
National Minimum Wage (Age appropriate) plus enhancements for night time working
This traineeship opportunity is for graduates to undertake the new Chartered Institute of Environmental Health (CIEH)... Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Highways on Fridays

Latest Issue

latest magazine issue

Zero carbon roads?

Modelling the future

A breath of fresh air

View the latest issue

Latest Video