Radhika Jade, Senior Researcher at Ericsson ConsumerLab, blamed "static and disparate information, old ticketing systems and inefficient crowd management" as factors "contributing to dissatisfaction among commuters."
"Commuters want up-to-date travel information," Jade added. "They're asking for Always-on connectivity and more personalized apps to help them plan and pay for their journeys more easily, and make that time in transit more productive."


