Highways Heroes: Eurovia's Dementia Friends


Julie Cartwright (pictured) customer relationship coordinator and divisional communications champion at Eurovia, discusses the infrastructure company's work to educate its workforce in the needs of those living with dementia.

My role within Eurovia is to engage with local communities and businesses affected by our works.

Due to the need to interface with the public I signed up to a Dementia Friends session at a local community centre so that I could increase my own knowledge around dementia and improve the way I communicate with people living with dementia.

The session really helped me see past my own misconceptions and understand from a contractor’s point of view how we could improve accessibility to members of the public navigating past our works.

Why this matters

• Over 850,000 people in the UK currently live with dementia

• One person in the UK is diagnosed every 3 minutes

• Dementia is described as one of the biggest health challenges facing our nation

• One in 3 of us will care for someone with dementia in our lifetime

Understanding that black patches and ramps could look like deep holes was quite a shock. After the session, I discussed it with my manager. I outlined the importance for us as a business to deliver Dementia Friends sessions to our workforce and I signed up to train as a Dementia Friends Champion.

Eurovia's senior leadership were very supportive and could see the benefits for members of the public, for employees and their friends and families. After champion training, we quickly arranged to deliver dementia information sessions with the staff working at our Derby City Centre Improvement Scheme. This was an ideal scheme as we had staff working on St Peters Street renewing a large stretch of pavement in a busy city centre, with a high number of passing foot traffic.

I have to admit that my first session delivering training to operatives was quite scary. I needn’t have worried though as the information sessions created by Dementia Friends are really engaging.

Everyone was fully engaged throughout the sessions and I received some great feedback from operatives some of which mentioned that they were caring for family members with dementia and that the workshop had really helped them. An unexpected benefit of the workshops was team members talking more openly about mental health on a 1:1 basis afterwards.

Due to the very public nature of the Derby scheme we wanted to encourage members of the community to ask for help if they need it and promote the fact we have an understanding workforce.

We came up with the idea of using promotional stickers originally used for children’s information sessions and placing them on hardhats of those employees who are Dementia Friends.

The stickers really did raise the profile of our Dementia Friends programme and we received many positive comments from members of the public and an increase in people asking for help, which motivated me to deliver Dementia Friends to as many staff as possible.

The work we did in Derby was a great platform to springboard Dementia Friends sessions across our company. I was quickly invited to speak at staff training events and invited to deliver Dementia Friends sessions at other city centre improvement schemes across the country.

Within the last 18 months I have trained 340 Dementia Friends in North Yorkshire, Warrington, Manchester, Rotherham, Derby, Nottingham, Wolverhampton, Bristol (pictured), Horsham and High Wycombe. In Depots, regional offices and on specific projects.

I also decided that offering dementia friends information sessions to local groups and clients was a great next step, so this year I have delivered sessions to retirement villages in Nottingham, staff at Manchester Airport including the armed police and management staff at a shopping centre.

Our work with Dementia Friends has been highly commended by the Considerate Constructor scheme and most recently In February I had the honour of winning a special recognition innovation award and coming runner up in the management category at Eurovia’s Innovation Awards 2018. I’m extremely proud to have won this and it shows our business has a continued commitment to raising awareness and encouraging staff to take small actions to help people living with dementia.

If you are thinking of becoming a Dementia Champion or if you are a business or organisation looking for ways to become dementia friendly I would really encourage you to go for it. Working towards becoming dementia friendly doesn’t just help people living with dementia, it benefits everyone!

Highways jobs

Surface Water Engineer

Essex County Council
£30001.0 - £35350 per annum
At Essex County Council, we're passionate about helping deliver economic growth, the best starts in life and the chance to age well for people in the England, Essex, Chelmsford
Recruiter: Essex County Council

Highways Operations Manager

Swindon Borough Council
Salary up to £41,494 p.a.
In this key role, you will plan, organise, co-ordinate and control the workforce Swindon, Wiltshire
Recruiter: Swindon Borough Council

Senior Engineer (Highways Maintenance Design)

Kirklees Metropolitan Council
£22,462 - £29,636
Are you looking for an opportunity to work as a Senior Engineer, whilst still being able to develop your career and have a good work-life balance? Kirklees, West Yorkshire
Recruiter: Kirklees Metropolitan Council

Highways Projects Engineer

Cambridgeshire County Council
£33,153 - £35,755
Looking for strong team players interested in working with a variety of professional and community partners across Cambridgeshire and... Cambridgeshire
Recruiter: Cambridgeshire County Council

Senior Heating Engineer

London Borough of Richmond upon Thames and London Borough of Wandsworth
Up to £48,692 per annum
Looking for a Senior Heating Engineer who will work as part of one of the small professional teams. London (Greater)
Recruiter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Senior Traffic Management and Parking Engineer

North Yorkshire County Council
£34,788 to £42,683
Are your skills and experiences suited to a traffic and parking engineer position? Is project work something you enjoy doing? Northallerton, North Yorkshire
Recruiter: North Yorkshire County Council

Lead Practitioner (Infrastructure)

Newark & Sherwood District Council
£33,799 to £35,934 per annum
Newark and Sherwood is looking to recruit to its newly created post of Lead Practitioner for Infrastructure. Newark, Nottinghamshire
Recruiter: Newark & Sherwood District Council

Senior Parking Manager

Brent Council
£55,638 - £58,779 p.a. inc.
As Senior Parking Manager, you will be responsible for the effective management of the Council’s Parking Services contract Brentford (City/Town), London (Greater)
Recruiter: Brent Council

Highways Inspector

Hackney London Borough Council
£28,752 - £32,577
We are seeking an experienced Highways Inspector to join the Highways Team. Hackney, London (Greater)
Recruiter: Hackney London Borough Council

School Crossing Patrol

Brent Council
£21,591 - £22,377 p.a. inc. pro rata. (£11.50 per hour)
A school crossing patrol officer is responsible for assisting children to cross the road safely on their way to and from school. Brent, London (Greater)
Recruiter: Brent Council

Assistant Director - Environment

Redcar & Cleveland Borough Council
£82k per annum
Our Assistant Director – Environment will ensure clean, safe and attractive communities. Redcar, North Yorkshire
Recruiter: Redcar & Cleveland Borough Council

Traffic Engineering Team Leader

Telford & Wrekin Council
£39,782 - £42,683
This is an exciting opportunity to join Telford & Wrekin Council’s Network Management Team Telford, Shropshire
Recruiter: Telford & Wrekin Council

Street Lighting Client Officer

Enfield London Borough Council
£37,842 – £40,728
As a Street Lighting Client Officer, you will assist the Streetlighting Client Manager in managing the Council’s Street lighting Service Provider Enfield (City/Town), London (Greater)
Recruiter: Enfield London Borough Council

Pest Control Officer

Brent Council
£26,745 - £28,725 p.a. inc.
Brent Council's Pest Control and Hygiene service continues to see a growing demand in its pest control services. Brentford (City/Town), London (Greater)
Recruiter: Brent Council

PCN Appeals Officer

Brent Council
£26,745 - £30,711 p.a. inc.
We are looking for an experienced parking professional to join the Notice Processing Team Brentford (City/Town), London (Greater)
Recruiter: Brent Council

Citizen & Consumer Protection Team Manager - Trading Standards

Sandwell Metropolitan Borough Council
Band H, SCP 38-43 (£40,760 - £45,591 per annum) (£21.13 - £23.63 per hour)
We have an exciting opportunity to recruit to the position of Citizen & Consumer Protection Team Manager Sandwell, West Midlands
Recruiter: Sandwell Metropolitan Borough Council

Key Route Network Manager

Liverpool City Region
£63,753 - £71,747
An exciting new opportunity has arisen within the Integrated Transport Directorate of the LCR Combined Authority Liverpool, Merseyside
Recruiter: Liverpool City Region

Community and Environmental Support Officer

Kirklees Metropolitan Council
£19,554 - £21,166
Community and Environmental Support Officers have one of two main focuses; Community Safety or Environmental. Kirklees, West Yorkshire
Recruiter: Kirklees Metropolitan Council

Assistant Director

Hammersmith & Fulham London Borough Council
£92,826 - £111,231
This is an ideal opportunity for an expert waste management professional to make a real impact and to lead the service to outstanding. Fulham, London (Greater)
Recruiter: Hammersmith & Fulham London Borough Council

Partnership Director (Fixed Term for 2 years)

£79,165 - £83,020
An exciting opportunity has arisen for the post of Partnership Director for the Tayside & Central Scotland Transport Partnership (Tactran). Perth, Perth and Kinross
Recruiter: Tactran

Highways on Fridays

Register now!

Latest Issue

latest magazine issue

Valuing our roads: What is a network worth?

Also inside:

Traffex review 

Diary of a flood.

Beautiful roads

Live Labs exclusive briefing 

View the latest issue

Latest Video