Transport Focus

Transport Focus survey: Drivers reveal the best and worst roads

14/07/2025

Drivers have ranked the best and worst roads on the English strategic network in the latest national satisfaction survey from Transport Focus.

National Highways fails RIS satisfaction target

14/07/2025

National Highways has flunked its road user satisfaction target for the second road investment strategy (RIS 2: 2020-2025), ending the term with 'disappointing' results that saw satisfaction decline almost across the board.

Lorry drivers 'don't feel welcome or safe' at truck stops

08/11/2024

The transport watchdog has called for improved facilities for lorry drivers after a survey revealed that drivers often don't feel welcome, safe or able to get a decent meal or proper rest.

Freight and coach firms dissatisfied with SRN

24/10/2024

Fewer than half of logistics and coach businesses are satisfied with England’s strategic road network, according to the latest survey.

80% of festive travellers hit the roads, with 20m trips predicted

19/12/2022

Festive season travellers are flocking to the roads, with around eight in 10 planning to hit the network this year, as rail strikes leave some areas of the country without any trains.

Scrum on in: Rugby services gets top score

24/10/2022

Rugby services on the M6, run by Moto, has been rated the best motorway services in a user survey.

Road works top drivers' SRN gripes

21/07/2022

Fewer than half of road users are satisfied with National Highways' management of roadworks, according to the latest national survey of drivers, who rated the M40 as the English motorway with the best journey experience.

Transport Focus: Helping road users shape the journey ahead

01/06/2020

Anthony Smith, chief executive of the independent watchdog Transport Focus, discusses how to ensure the user voice shapes long-term roads investment.

Watchdog tells Highways England to up its game on safety

11/11/2019

The head of the national transport consumer watchdog has called on Highways England to do more to improve the safety of ‘smart motorways’, including speeding up the roll-out of stopped vehicle detection.

Worst motorway service stations revealed

02/08/2019

Transport Focus has unveiled its Motorway Services User Survey - rating and ranking the nations best and worst.

Look again at motorway junction signs, watchdog says

01/05/2019

The transport watchdog has recommended that junction numbers on motorway signs should be moved to cut crashes at junctions.

Transport Focus: 'The road users' voice is finally arriving'

13/11/2018

Having represented SRN users for around three years now, Transport Focus evidence base is emerging as potentially world class, something chief executive Anthony Smith is rightly proud of.

Four in five users satisfied with SRN

08/11/2018

Transport Focus has published what it says is ‘the most significant and robust picture ever’ of driver satisfaction on the strategic road network.

Drivers want to see road congestion tackled

29/11/2016

A survey into what drivers want when using England’s motorways and major A-roads has revealed that easing congestion is their top priority.  

Road users want better information when stuck in roadworks

16/11/2016

A report from transport user watchdog Transport Focus says the highways industry must consider the needs of people in vehicles when carrying out roadworks.

Transport Focus to highlight road users at Highways SIB

01/09/2016

Transport Focus (TF) will explain its work in representing the interests of road users on the strategic road network at this year’s Highways SIB (Seeing is Believing) event.

Transport Focus: Roadside facilities must be improved

26/07/2016

Research carried out by Transport Focus has shown that a number of road users' are dissatisfied with roadside facilities.

A-one+ gets visit from Transport Focus director

22/09/2015

Guy Dangerfield, road user director for Transport Focus, visited highways service provider A-one+ last month.

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Professional Services Partnering Manager

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We are seeking a dynamic and experienced Professional Services Partnering Manager to lead the strategic management Darley Dale, Matlock
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Street Lighting Electrician (CDC)

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Highways Operations is a growing service area within the Place directorate. Doncaster, South Yorkshire
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Highways Assistant Engineer WMF2133e

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