Disabled road users need change, watchdog says

29/11/2018
Chris Ames

The transport watchdog has called on Highways England and others to do more to meet the needs of people with disabilities using the road network.

Transport Focus has published new research in which disabled road users identify a number of changes that could ‘radically’ improve their use of the strategic road network (SRN).

It said the report An accessible road network? Disabled user experience on England's motorways and major 'A' roads uncovers the barriers that disabled people encounter when travelling on the SRN.

Chief executive Anthony Smith said: ‘Disabled road users tell us how driving gives them independence and a sense of freedom when using public transport may not be possible. More must be done to remove the barriers that disabled people face when they travel on the road network.

‘Until now, much of the transport debate around disability has been mostly about public transport. This research widens the discussion to people who drive or are driven, a vital form of mobility for many people.

‘Transport Focus wants to see changes that improve information and signage, provide more parking and better located toilets and make petrol pumps more accessible to disabled drivers.’

The launch of the report was attended by transport accessibility minister Nusrat Ghani MP, who announced a new partnership with charity Muscular Dystrophy UK to bring Changing Places accessible toilets to the majority of motorway service areas.

Changing Places facilities provide more space and specialised equipment, including adult-sized changing benches and hoists, to allow people with specificy disabilities to use them safely and comfortably

The Department for Transport (DfT) said the new facilities will be ‘built in the early 2020s’, paid for by £2m announced in July as part of the Government’s Inclusive Transport Strategy.

Ms Ghani said: ‘It is not good enough that only 15 of England’s 112 motorway service areas currently have facilities that all disabled people can use with confidence.

‘I am committed to delivering an inclusive transport network, and our partnership with MDUK is the next step in ensuring that everyone, disabled or not, can use our roads.’

Transport Focus made the following recommendations:

  • Information: Highways England should do more to publicise information sources for disabled road users when their vehicle breaks down or when stuck in a traffic jam.
  • Signage: Highways England (and service operators) should review signage to determine how it could be improved, including for people with cognitive disabilities.
  • Parking: site operators and Highways England should work together to increase the number of spaces for disabled visitors in service areas, and do more to minimise the abuse of disabled parking bays. When refurbishing services, operators should locate disabled toilets as close as possible to the entrance.
  • Training: recovery providers should review and improve the disability awareness training given to all their staff. The DfT should also consider whether the number and location of driving instructors trained to teach those with cognitive impairment is currently adequate.
  • Petrol: retailers must ensure they are compliant with the Equality Act 2010 and make adjustments to ensure disabled customers are not disadvantaged at petrol pumps.
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