Multevo: The community company

23/04/2020
Dominic Browne

Highways fleet and services company Multevo has won praise for its approach to COVID-19, providing extensive and detailed guidance straight to phones through a bespoke app.

The Multevo app and its COVID-19 toolbox talks have helped keep the company a community while separated during the COVID-19 crisis, but it has also helped establish new safety protocols and specific shielding policies for vulnerable staff.

Highways staff have been designated key workers and asked by government to keep operating throughout the crisis. In doing so they have faced many challenges in terms of health and safety, operational and supply barriers and sometimes even resistance from the public.

The way Multevo opened up lines of communication has provided staff with advice on all aspects of the key worker challenge and provided a good practice benchmark that could inform its business practice for years to come.

Having already faced a difficult start to the year battling flooding in February through its winter service division, Multevo went into emergency mode early and effectively in response to the coronavirus crisis.

On March 13, Multevo delivered its first toolbox talk on COVID-19 through its company app and on 17 March all staff were asked to start working from home if they could.

It implemented a work-from-home policy for all office staff and subsequently separated on-site engineers working stations to self-contained bays; while issuing advice to external mobile engineers.

On March 20, still three days before the national lockdown, Multevo staff received a health questionnaire via the Multevo app to establish who the vulnerable workers were, or workers who had vulnerable people in their household, to enable the company to start shielding them.

From March 26, staff started receiving new notifications and daily checks-ups that include key safety and operational information such as advice on stock levels for sanitation products and other new safety procedures.

On March 27, Multevo sent a letter to all staff reminding employees of the government guidelines.

It has now put in place a range of best practice policies and protocols that provide protection against the spread of the coronavirus. These include a one-person per vehicle policy wherever possible, staggered breaks and eating arrangement, dedicated sanitation vehicles, advice on effective PPE and sadly, but necessarily, guidance on how to deal with any public confrontations.

'Our main responsibility is to our workforce, their families and the members of the public they may come into contact with, so first and foremost that is our priority, everything we do starts there,' said Nick Leadley, Multevo director.

A Multevo spokesman added: 'We have had a great amount of positive feedback in the steps we are taking to support our customers maintain the network.'

In a statement, the company said: 'We are giving our #highwaysheroes the option to continue working following guidance from government, industry associations and our customers – who need our support to meet their duty to maintain the highways network in as safe a condition as practically possible.

'Our in-house highways teams and sub-contractors working outside on critical infrastructure tasks, such as emergency pothole repairs and patching, will continue to work with strict social distancing and safety precautions in place with the support of social-distancing site-supervisors.

'In addition, all our outside workers who continue to operate to maintain Britain’s roads have been issued the latest COVID-19 Toolbox Talk via our Multevo app to undertake each day while we monitor the situation. We trust these measures are in the best interests of all our stakeholders, providing protection and stability to those who rely on us for work whilst keeping our commitment to customers.

'To combat the devastating deterioration of our country’s road network and the inevitable impact to these key workers, Multevo will continue to deliver our highway repair services as well as helping to keep customer machines delivering vital services functional in accordance with the latest central and local government guidelines.'

Originally renowned as Multihog UK, Multevo rebranded in March 2018 and is celebrating its tenth birthday this year having built up an impressive reputation and client base in a short space of time. The firm has worked with a third of all UK councils. 

Since 2010, the Lancashire-based firm has experienced year-on-year growth and worked with some of the UK’s largest private and public-sector organisations. 

Multevo best practice measures:

  • Sanitation only vehicles on all sites
  • Additional PPE, hand sanitiser and safety accessories
  • Staggered breaks & eating arrangments
  • One person one vehicle
  • Multevo app – daily COVID-19 toolbox talk
  • Daily vehicle / tool decontamination
  • Operative social distancing body sensor (trial)
  • Low risk opt in workers only
  • Critical worker signage for public perception
  • Social distancing supervisor visits
  • Multevo app - weekly client audit report

Find out more at Multevo's website.

Highways jobs

Road worker/Ground worker

City of York Council
£10.30 per hour
Have you successfully worked as part of a team? York, North Yorkshire
Recruiter: City of York Council

HGV Relief Driver

North West Leicestershire District Council
Salary Band D, £21,589- £24,799 per year (pro rata to period of contract)
We are looking to recruit temporary HGV Relief Drivers with occasional loading duties to join NWLDC’s busy Waste Services Team. Coalville, Leicestershire
Recruiter: North West Leicestershire District Council

Waste Services Worker (Loader)

North West Leicestershire District Council
Band B, £18,795 - £19,171 per year (pro rata to the length of contract)
We are looking for Waste Operations Loaders to join our Waste Services Team to undertake waste collection and other related duties. Coalville, Leicestershire
Recruiter: North West Leicestershire District Council

Chargehand/Ganger

City of York Council
£11.09 per hour
Do you have experience of excavation, reinstatement and footway maintenance schemes? York, North Yorkshire
Recruiter: City of York Council

Sustainability & Resilience Manager (maternity cover)

Essex County Council
£51510.0 - £58752 per annum
This fixed-term contract will begin in August 2020 and is expected to last until October 2021 Interviews scheduled to be held Wednesday 10th June 2020 England, Essex, Chelmsford
Recruiter: Essex County Council

Civil Service Deputy Director Roles

GOV.UK
£70,000 - £117,800 & excellent rewards
We’re looking for significant experience of engaging at C-Suite and Board levels, excellent partnership-building and... England
Recruiter: GOV.UK

Engineer (Highways Scheme Design)

Medway Council
£31,888 - £37,646 per annum
The post-holder will be required to have highway engineering expertise in order to contribute to efficient and effective provision of... Medway City Estate, Rochester
Recruiter: Medway Council

Principal Flood Risk Officer

Lancashire County Council
£42,683-£46,566
We have an exciting opportunity for a Principal Floor Risk Officer Lancashire
Recruiter: Lancashire County Council

Resources and Waste Commercial and Contracts Manager

Northumberland County Council
£47,107 - £50,394
We are looking for a strategic, innovative and performance-focused leader to join us as Resources and Waste; Commercial and Contracts Manager. County Hall, Morpeth, Northumberland
Recruiter: Northumberland County Council

SEN Travel Assessment Co-ordination Officer

London Borough of Bexley
£35,529 - £41,796
We are currently seeking an experienced officer administrator who will enjoy working as team and under their own initiative, with duties including... Bexleyheath, London (Greater)
Recruiter: London Borough of Bexley

Principal Planning Liaison Officer X3

Somerset County Council
£33,799 to £37,849 per annum
We have a number of fantastic opportunities in Somerset at various levels Taunton, Somerset
Recruiter: Somerset County Council

Principal Estate Roads Engineer

Somerset County Council
£33,799 to £37,849 per annum
We have a number of fantastic opportunities in Somerset at various levels Taunton, Somerset
Recruiter: Somerset County Council

Principal Travel Plan Officer

Somerset County Council
£33,799 to £37,849 per annum
We have a number of fantastic opportunities in Somerset at various levels Taunton, Somerset
Recruiter: Somerset County Council

Assistant Estate Roads Engineer x2

Somerset County Council
£25,295 to £28,785 per annum
We have 2 exciting opportunities for enthusiastic and committed individuals to join our Highways Development Management Team Taunton, Somerset
Recruiter: Somerset County Council

Design Services Manager

Lincolnshire County Council
£50,430 - £55,503
We are a team of mixed experience and skills, proud to serve the people of Lincolnshire and have fun whilst doing so! Lincolnshire
Recruiter: Lincolnshire County Council

Transport Planning Officer

North Yorkshire County Council
£29,636 to £32,029
We are looking for a Transport Planning Officer to join our Highways and Transportation service. Northallerton, North Yorkshire
Recruiter: North Yorkshire County Council

Transforming Cities Fund - Project Delivery Manager

North Yorkshire County Council
£48,000 to £55,840
We are looking to appoint to the pivotal position of TCF Project Delivery Manager on a 3 year fixed-term contract, to... Northallerton, North Yorkshire
Recruiter: North Yorkshire County Council

Engineer (Drainage)

Medway Council
£31,888 - £37,646 per annum
The post holder will be expected to work closely with our term maintenance contractor to successfully complete schemes. Medway City Estate, Rochester
Recruiter: Medway Council

Senior Street Lighting Engineer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£35,246 - £45,704 depending on skills, knowledge and experience
Are you looking for working arrangements that enhance your work-life balance? London (Greater)
Recruiter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Estate Maintenance Operative

London Borough of Richmond upon Thames and London Borough of Wandsworth
Starting Salary is £21,210 depending on skills, knowledge and experience
You will be in daily contact with members of the public and will be expected to assist bereaved family members in a sympathetic manner. London (Greater)
Recruiter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Highways on Fridays

Register now!

Latest Issue

latest magazine issue

Crossing the inflection point

COVID-19 recovery plans revealed

Modelling a changing world

The great reallocation

View the latest issue

Latest Video