Dart Charge system under fire from AA

Research by the AA suggests that the M25's Dartford Crossing tolling scheme has double-charged some drivers.

The motoring organisation reports that a slew of complaints has emerged from motorists who tried to pay the Dart Charge online, encountering system problems and then finding they had been charged twice to use the crossing.

It adds that what could have been dismissed as an irritating but not unexpected teething problem, which should have been quickly resolved, has turned into a potential "Achilles heel".  The AA says that, although the vast majority of drivers have a trouble-free experience with Dart Charge small technicalities have escalated and frustrated customers exposed shortfalls in service standards which could give the scheme a bad name.